United States

• Local phone number

  A number inside the United States can be provisioned. A toll-free number is provisioned automatically when the company is set up.

  Supported

• SMS messaging

  Survey invitations, reminders, and replies reach a mobile number in the United States from a number provisioned inside the market. A message sent from a number outside the United States is not delivered.

  Supported

• MMS messaging

  Photographs and documents attach directly to a text message.

  Supported

• Voice calls

  A call placed from Yembo can connect to a number in the United States.

  Supported

• WhatsApp messaging

  Invitations and reminders run through the WhatsApp Business Platform, including media attachments.

  Supported

• AI Self-Survey

  The customer captures their own home from the browser on their phone, with no application to install. Nothing in it depends on the telephone network in the United States, so it works wherever Yembo operates.

  Supported

• Smart Consult video chat

  A live guided walkthrough runs in the browser, with no application for the customer to install.

  Supported

• Onsite

  A surveyor captures the home in person on their own phone, which reaches the same AI and returns the same inventory as a self-survey. Available in the United States on the same terms.

  Supported

• Estimates

  Interstate household goods estimates fall under the Federal Motor Carrier Safety Administration rules in 49 CFR 375 (opens in a new window), which require a written binding or non-binding estimate before the move. Intrastate moves answer to the state regulator instead, such as the California Public Utilities Commission. Yembo returns volume in cubic feet and derives weight in pounds for tariff pricing.

  Supported

• Claims

  A claim is documented and adjudicated in the browser from the same capture, so it depends on no local carrier and is available in the United States.

  Supported

Data residency and privacy

A survey captured in the United States is processed and stored in the United States region. Data does not leave that region in the ordinary course of business. For more information, see the Data Storage Policy.

Compliance certifications for this market

• CMMC 2.0 Level 2Controlled unclassified information handling for federal work.
• ISO 27001:2022Certified information security management system.
• SOC 2 Type IIAudited controls over security and availability.
• Trust CenterAudit reports, subprocessors, and the current status behind every certification listed here.Open the Trust Center