Moving
Moving claims without the back and forth
100% digital, easy to use, and fast. One submission, one review, a fair settlement. No chasing customers for details and no hunting for replacements, because Yembo AI does the sourcing.
Photo by Cat Han (opens in a new window) on Unsplash (opens in a new window)
What a claim can cover
One filing flow handles everything a move can damage, so a customer never has to work out which form to open.
Household goods
Damaged or lost furniture, appliances, and personal belongings.
Property
Damage to walls, floors, fixtures, or the exterior at the pickup or drop-off location.
Vehicles
Damage to vehicles parked at the pickup or drop-off location.
Document on the spot
Every angle documented with video and photo evidence.
No app downloads or passwords required.
360° videos plus close-up and full-view damage photos.
Detailed description, brand, model, inventory number, and purchase price, captured at filing.
Receipts and appraisals attached at filing.
Settle claims fairly and quickly, every time
Everything filed arrives in one review screen, with the items, the property damage, and the timeline of the claim already assembled.
Pairs image analysis with shipper-provided details to find replacements at online retailers.
Claim summary, images, and videos available to download at any time.
Built-in chat keeps follow-ups on the claim, not in your inbox.
Flags AI-altered and AI-generated photos before a payout is issued.
Cut days out of every claim
Stop chasing information
Follow-up questions add days to every claim. Guided filing captures the full picture at submission, so claims arrive ready for review.
Reclaim the time lost sourcing replacements
Comparable items sit scattered across retailers, one search at a time. Yembo AI handles the searching and delivers viable options automatically, which saves both time and money.
A visual chain of custody
The pre-move survey already records what a customer owns and the condition it was in. Yembo connects that record to the claim filed after delivery, so the same item can be compared before and after the move. Yembo and Graebel put the first of these into production in February 2026.
Filing starts from a text message
A customer opens a claim from an SMS link and records video evidence at delivery, with no app to download and no password to remember.
Before and after, side by side
A reviewer sees the survey video of an item next to the video filed after delivery, in one dashboard, instead of taking a written description on faith.
Nothing to look up by hand
Inventory numbers and condition reports connect on their own, which removes both the manual searching and the duplicate data entry that comes with it.
A settlement the customer can see
Evidence that can be verified shortens the cycle and gives the customer a clear reason for the outcome rather than a figure to argue with.
By digitally connecting pre-move visual surveys directly to post-move claims, we're streamlining the process to bring greater speed, fairness and transparency.
Related moving products
The survey that records condition before the move, and the two products that run alongside it.
See a claim filed and settled end to end
A 30-minute walkthrough with our team, following one claim from the customer submission through to the payout.
Request a Demo