Hong Kong

• Local phone number

  A mobile or national number can be provisioned inside Hong Kong. Additional telecom charges may apply, and availability depends on number inventory in the market.

  Supported

• SMS messaging

  Survey invitations, reminders, and replies reach a mobile number in Hong Kong from a number provisioned inside the market. A message sent from a number outside Hong Kong is not delivered.

  Supported

• MMS messaging

  A picture message to Hong Kong is converted into a text message carrying a link, so the customer opens the images from the link rather than seeing them in the message.

  Not supported

• Voice calls

  A call placed from Yembo can connect to a number in Hong Kong.

  Supported

• WhatsApp messaging

  Invitations and reminders run through the WhatsApp Business Platform, including media attachments.

  Supported

• AI Self-Survey

  The customer captures their own home from the browser on their phone, with no application to install. Nothing in it depends on the telephone network in Hong Kong, so it works wherever Yembo operates.

  Supported

• Smart Consult video chat

  A live guided walkthrough runs in the browser, with no application for the customer to install.

  Supported

• Onsite

  A surveyor captures the home in person on their own phone, which reaches the same AI and returns the same inventory as a self-survey. Available in Hong Kong on the same terms.

  Supported

• Estimates

  Estimates follow national conventions, and the FIDI conventions cover cross-border moves. Yembo returns volume in cubic meters and can derive weight where the local tariff prices by weight.

  Supported

• Claims

  A claim is documented and adjudicated in the browser from the same capture, so it depends on no local carrier and is available in Hong Kong.

  Supported

Data residency and privacy

A survey captured in Hong Kong is processed and stored in the Asia Pacific region. Data does not leave that region in the ordinary course of business. For more information, see the Data Storage Policy.

Compliance certifications for this market

• ISO 27001:2022Certified information security management system.
• SOC 2 Type IIAudited controls over security and availability.
• Trust CenterAudit reports, subprocessors, and the current status behind every certification listed here.Open the Trust Center