China

• Local phone number

  Phone numbers are not available within China, but may be purchased from another country.

  Not supported

• SMS messaging

  Survey invitations and reminders reach a mobile number in China from a number outside it. A number inside the market cannot text local mobile numbers. A reply from the customer does not travel back, so the conversation runs one way.

  Supported

• MMS messaging

  Picture messaging is not available in China, so images travel as a link in a text message instead.

  Not supported

• Voice calls

  A call placed from Yembo cannot connect to a number in China.

  Not supported

• WhatsApp messaging

  The WhatsApp service is blocked at the network level in China.

  Not supported

• AI Self-Survey

  The customer captures their own home from the browser on their phone, with no application to install. Nothing in it depends on the telephone network in China, so it works wherever Yembo operates.

  Supported

• Smart Consult video chat

  Voice and video over IP are reserved for licensed telecom operators in China, so a live consult cannot be placed. Recorded self-survey covers the same ground.

  Not supported

• Onsite

  A surveyor captures the home in person on their own phone, which reaches the same AI and returns the same inventory as a self-survey. Available in China on the same terms.

  Supported

• Estimates

  Estimates follow national conventions, and the FIDI conventions cover cross-border moves. Yembo returns volume in cubic meters and can derive weight where the local tariff prices by weight.

  Supported

• Claims

  A claim is documented and adjudicated in the browser from the same capture, so it depends on no local carrier and is available in China.

  Supported

Data residency and privacy

A survey captured in China is processed and stored in the Asia Pacific region. Data does not leave that region in the ordinary course of business. For more information, see the Data Storage Policy.

Compliance certifications for this market

• ISO 27001:2022Certified information security management system.
• SOC 2 Type IIAudited controls over security and availability.
• Trust CenterAudit reports, subprocessors, and the current status behind every certification listed here.Open the Trust Center