Netherlands

• Local phone number

  A local, national, or mobile number can be provisioned inside the Netherlands. Additional telecom charges may apply, and availability depends on number inventory in the market.

  Supported

• SMS messaging

  Survey invitations, reminders, and replies reach a mobile number in the Netherlands, whether the sending number sits inside the market or outside it.

  Supported

• MMS messaging

  A picture message to the Netherlands is converted into a text message carrying a link, so the customer opens the images from the link rather than seeing them in the message.

  Not supported

• Voice calls

  A call placed from Yembo can connect to a number in the Netherlands.

  Supported

• WhatsApp messaging

  Invitations and reminders run through the WhatsApp Business Platform, including media attachments.

  Supported

• AI Self-Survey

  The customer captures their own home from the browser on their phone, with no application to install. Nothing in it depends on the telephone network in the Netherlands, so it works wherever Yembo operates.

  Supported

• Smart Consult video chat

  A live guided walkthrough runs in the browser, with no application for the customer to install.

  Supported

• Onsite

  A surveyor captures the home in person on their own phone, which reaches the same AI and returns the same inventory as a self-survey. Available in the Netherlands on the same terms.

  Supported

• Estimates

  Estimates follow national conventions, and the FEDEMAC and FIDI conventions cover cross-border moves. Yembo returns volume in cubic meters.

  Supported

• Claims

  A claim is documented and adjudicated in the browser from the same capture, so it depends on no local carrier and is available in the Netherlands.

  Supported

Data residency and privacy

A survey captured in the Netherlands is processed and stored in the European Union region. Data does not leave that region in the ordinary course of business. For more information, see the Data Storage Policy.

Compliance certifications for this market

• GDPRProcesses and procedures for European Union data protection.
• ISO 27001:2022Certified information security management system.
• SOC 2 Type IIAudited controls over security and availability.
• Trust CenterAudit reports, subprocessors, and the current status behind every certification listed here.Open the Trust Center