United Arab Emirates

• Local phone number

  Only a toll-free number can be provisioned in the United Arab Emirates.

  Not supported

• SMS messaging

  Text messaging is not available in the United Arab Emirates, and WhatsApp is blocked there as well.

  Not supported

• MMS messaging

  A picture message to the United Arab Emirates is converted into a text message carrying a link, so the customer opens the images from the link rather than seeing them in the message.

  Not supported

• Voice calls

  A call placed from Yembo can connect to a number in the United Arab Emirates.

  Supported

• WhatsApp messaging

  The WhatsApp service is blocked at the network level in the United Arab Emirates.

  Not supported

• AI Self-Survey

  The customer captures their own home from the browser on their phone, with no application to install. Nothing in it depends on the telephone network in the United Arab Emirates, so it works wherever Yembo operates.

  Supported

• Smart Consult video chat

  Voice and video over IP are reserved for licensed telecom operators in the United Arab Emirates, as the Telecommunications and Digital Government Regulatory Authority states (opens in a new window), so a live consult cannot be placed. Recorded self-survey covers the same ground.

  Not supported

• Onsite

  A surveyor captures the home in person on their own phone, which reaches the same AI and returns the same inventory as a self-survey. Available in the United Arab Emirates on the same terms.

  Supported

• Estimates

  Estimates follow national conventions, and the FIDI conventions cover cross-border moves. Yembo returns volume in cubic meters and can derive weight where the local tariff prices by weight.

  Supported

• Claims

  A claim is documented and adjudicated in the browser from the same capture, so it depends on no local carrier and is available in the United Arab Emirates.

  Supported

Data residency and privacy

A survey captured in the United Arab Emirates is processed and stored in the European Union region. Data does not leave that region in the ordinary course of business. For more information, see the Data Storage Policy.

Compliance certifications for this market

• ISO 27001:2022Certified information security management system.
• SOC 2 Type IIAudited controls over security and availability.
• Trust CenterAudit reports, subprocessors, and the current status behind every certification listed here.Open the Trust Center