Surveys
Smart Consult
Yembo Smart Consult is a live video consultation the customer joins in one click. The surveyor directs the walkthrough, the AI builds the inventory while they talk, and the customer accepts it before the call ends.
A survey and a sales call at the same time
An in-home visit costs an hour of driving on either side of it. A consult keeps the part that was actually worth the trip, which is a surveyor talking to a customer inside their home, and discards the travel.
Because the inventory is finished when the call is, the estimate goes out while the customer still has your business in front of them rather than a day later alongside two competitors.
The full consult, from the invitation to the customer accepting the inventory.
How a consult runs
01
The mover invites the customer
The invitation goes out as a link. The customer taps it and joins from the browser on their phone, with no app to install and no meeting software to learn.
02
The surveyor runs the walkthrough
The customer carries the camera and the surveyor directs it, asking about access, high-value items, and anything the estimate turns on.
03
The AI runs in real time
Items are detected, cubed, and added to the inventory during the call rather than transcribed from a recording afterwards.
04
The customer accepts the inventory
The finished list is reviewed together while the customer is still on the line, which is the moment a booking is easiest to close.
What the surveyor works from
The inventory builds beside the video
The surveyor watches the item list fill in next to the customer feed and corrects anything the AI read wrong without leaving the call.
Photographs captured mid-call
A still of any room or item can be taken during the walkthrough and lands on the record attached to the item it shows.
Volume and weight as you go
Cubic feet and weight totals update live, so the surveyor knows what the shipment looks like before the call ends.
The inventory as the surveyor sees it, filling in while the customer is still walking.
Teleprompter
Every consult follows the same script
The surveyor runs the call from a script on screen, next to the customer video. Prompts advance with the walkthrough, so the conversation stays natural while the questions that matter still get asked.
Prompts that track the walkthrough
The next question is already in front of the surveyor as each room comes into frame, so the call never pauses while someone scrolls through a checklist.
Required questions built in
Access constraints, high-value items, and the disclosures the estimate depends on sit inside the flow rather than in a separate document nobody opens mid-call.
One script to maintain
A new surveyor runs a complete consult on their first call, and a change to the process is edited once instead of retrained across a team.
Book more moves and quote the same day
The inventory is finished when the call is. That one fact is what moves the quote to the same day, and it is what the customer feels as an unusually easy way to get a price.
More of your leads become bookings
A surveyor answers the questions that stall a decision while the customer is still on the call, and the inventory is accepted before anybody hangs up. Nothing is left to chase on a follow-up that may never get returned.
The quote goes out the same day
There is no recording to sit through and no notes to type up afterwards. The estimate is priced from a finished inventory, so it can reach the customer while your business is still the one they are thinking about.
An experience customers remember
Nobody takes a morning off work to wait for a home visit. The customer joins from their phone, watches the inventory take shape as they walk, and knows exactly what they are being quoted on before the call ends.
The other three ways to survey
Each one produces the same visual inventory. The choice is only about who holds the camera and who is on the call.
AI Self-Survey
Let the customer record the home on their own time when the move is straightforward and nobody needs to be on the call.
Onsite
Keep the in-person visit where a contract or a regulator requires one.
Managed Survey
Have Yembo staff the consult when the volume is there but the surveyors are not.
Sit in on a Smart Consult
A 30-minute walkthrough of the surveyor view and the inventory a call produces.
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