Surveys
AI Self-Survey
Yembo AI Self-Survey sends the customer a link and lets them record their own home from the browser on their phone. A few snapshots of each room come back as a priced, numbered visual inventory, with no appointment to schedule and no surveyor to send.
A survey that costs you no one
Every other way to survey a home spends someone's time. A self-survey spends the customer's, in the ten minutes they were going to spend on the phone with you anyway, and returns the same visual inventory the other three methods produce.
That changes what a survey is for. It stops being the scarce thing you ration across a peak season and becomes something you can offer on every lead, including the ones that were never going to be worth a truck roll.
The complete self-survey, from the link arriving to the finished inventory the customer approves.
How a self-survey runs
Five steps, none of which need anyone from your business to be available at the same time as the customer.
01
The customer receives a link
The survey link goes out from your website or as an invite from your team. There is no app to download and no account to create, so the customer opens it in the browser already on their phone.
02
They record the home in under ten minutes
The walkthrough happens whenever suits them, at any time of day, without an appointment either side has to hold open.
03
The app guides them room by room
The customer is led through the survey rather than left to guess. A few snapshots of each room are all that is required.
04
The AI generates the visual inventory
Yembo cubes the capture and returns a color-coded, numbered inventory with the room photos the items were counted in sitting beside them.
05
The customer reviews and approves it
They confirm the inventory before it reaches your estimator, so the list everyone prices against is a list the customer has already agreed to.
What reaches your estimator
A self-survey is not a video file someone still has to watch. The capture arrives already read.
A numbered visual inventory
Every item detected, cubed, and weighed, with the photograph it was counted in attached to it.
A cube sheet and packing list
The totals your estimate needs, built from the same capture rather than typed in afterwards.
Room photography
High resolution stills of each room, which is the condition record a claim is settled against later.
Access and handling notes
Stairs, long carries, and the items that need special handling, captured while the customer is still in the room.
The customer signs off before you price it
The inventory goes back to the customer as a link before it becomes an estimate. They open it, see their own rooms photographed with every item numbered against them, and confirm the list.
An inventory the customer has already approved is an inventory they do not argue with on move day. It is also the record that settles the question later, when someone asks what was in the house and what condition it was in.
When to send something else
A self-survey is the cheapest way to capture a home, not the right way to capture every home. The other three methods produce the same visual inventory.
Smart Consult
Send a live video consultation instead when the move is complex, high value, or the customer wants a person on the call.
Onsite
Keep the in-person visit where a contract or a regulator requires one, and capture it on a device rather than a clipboard.
Managed Survey
Hand the whole process to Yembo when the volume is there but the surveyors are not.
See a self-survey run on a real home
A 30-minute walkthrough of the customer experience and the inventory it produces.
Request a Demo