TWO MEN AND A TRUCK Dallas makes significant gains

Located in a large, high-traffic metroplex, TWO MEN AND A TRUCK Dallas lost most of the day to surveyor travel and sometimes missed business because schedules were already full. When COVID-19 paused onsite surveys, the team leaned on video surveying, but those tools were not robust enough to meet customers' needs. After another TWO MEN AND A TRUCK branch recommended Yembo, the Dallas team switched from standard video surveys to Yembo's virtual, AI-powered surveys, improved the customer experience, and took on more business than ever before.

The team mostly surveyed in person, spending hours a day driving to and from homes, with traffic slowing them further, especially at peak times, and averaging only 3 to 4 surveys per day. Full schedules meant missed opportunities. It was also hard to confirm exactly what a customer intended to move, so last-minute additions made initial quotes inaccurate without a verifiable audit trail.

The COVID-19 pandemic then made in-home surveys difficult across the industry. Many customers had safety concerns about surveyors entering their homes, and the team did not want to send its people out either. Video tools such as FaceTime, Google Meet, Zoom, and Skype helped, but did not provide the experience the team needed, until another branch raved about Yembo.

TWO MEN AND A TRUCK Dallas adopted Yembo's two virtual survey options, Self-Survey and Smart Consult. With Self-Survey, customers record short videos that Yembo's AI turns into a visual inventory the team uses to build an accurate quote. With Smart Consult, a surveyor walks the home with the customer on a call, remotely photographing each room while the customer watches the inventory generate in real time.

Both options give the team a video audit trail to confirm inventory and generate digital documentation for the customer to review and approve. The team now completes at least 8 to 10 Smart Consults per day, reviews surveys faster, and sends more accurate quotes, missing fewer opportunities and booking more jobs. Its customer success manager guided a straightforward implementation.