Park Moving & Storage maximizes efficiency with Yembo

Park Moving had been waiting for a technology solution like Yembo for a long time. A small team was juggling too many tasks at once, and Park needed to become more organized when booking jobs, expanding its surveying methods, and improving processes. After implementing Yembo, Park evolved its old processes, produced more accurate estimates for customers, and increased booking rates.

One of the biggest challenges was that Park's team was small and bottlenecks were forming, with each employee wearing many hats while demand for moving services ran high. Surveyors traveled long distances to customer sites, losing hours a day and completing only a few surveys.

A lot of manual work remained. Pre-COVID, Park did most surveys in person and an employee drafted the paperwork afterward. Once COVID hit, Park switched to FaceTime to keep face-to-face time with customers, but its limits made virtual surveying time-consuming and the estimates less accurate than they should be. Park also wanted better communication and transparency with customers, and concluded that reliable virtual walkthroughs were the smartest, fastest, and most profitable path forward, if it could find the right technology partner.

Park had looked at various options, and none did what it needed except Yembo. Once it previewed Yembo's AI survey technology in action, Park saw the unique value: world-class AI that accurately identified household items from video, connected Park and its customers on a video walkthrough, and simplified the moving experience.

Timing, technology, and customer service drove the decision. Park needed to grow without adding headcount, and with the help of its customer success manager the whole team was trained quickly. Using Yembo, Park generates visual inventories in minutes, calculates weights, and reviews everything with customers before finalizing estimates, all virtually. As President Brian Henry put it, "We can send a visual picture inventory to the site that the driver can verify on the walkthrough on their phone." He added that he is "amazed by their staff and their responsiveness." With no more wasted hours driving between sites, the team now spends more time booking jobs and following up with customers.