Yembo Subprocessor List
Yembo uses certain suppliers to provide services to its customers, listed below:
Provides infrastructure hosting services for the Yembo platform
Jira and Trello are ticketing management systems for organizing projects
Provides analysis of calls with Yembo customer
Provides customer satisfaction surveys within the Yembo platform
Close.io by Elastic provides customer relationship management database and telephony services for Yembo Sales and Customer Success teams
Provides mapping and directions functionality within the Yembo platform
Provides integrated chat to facilitate support between Yembo support personnel and customers
Provides troubleshooting capabilities for Yembo support personnel
Provides email notifications from the Yembo platform
Provides database hosting services for the Yembo platform
Provides email integration that clients can optionally use within the Yembo platform
Salesforce provides customer relationship management database and telephony services for Yembo Sales and Customer Success teams
Provides link shortening services for invite links
Provides telephony and video chat services for the Yembo platform
Provides video communication capabilities for the Yembo Sales and Customer Success teams to communicate with prospects and customers
Getting notified for updates to the subprocessor list
Yembo will make updates to the subprocessor lists via this website. To be notified via email when Yembo update the subprocessor list, email firstname.lastname@example.org with subject line "Addition to Subprocessor Notification List". The email address sending the request will be added to the notification list.
To subsequently be removed from the subprocessor notification list, email email@example.com with subject line "Removal from Subprocessor Notification List".
Objecting to a subprocessor
By submitting your objection by email to firstname.lastname@example.org with subject line "Subprocessor Objection," along with your name, your company's name, name of the Yembo service, name of the subprocessor, and grounds for objection. In the event that Yembo receives a customer's objection to a subprocessor, Yembo will follow applicable procedures outlined in the agreement between Yembo and the customer that govern customer objections to Yembo's use of subprocessors.