What Clients say about the Customer
Success Team

Daniel Cummings

Manager - Customer Success Moving
"Daniel epitomizes what Customer Success is supposed to look like -- highly professional, supportive, and willing to go the extra mile!”

Marla Hjalmarson

Senior Customer Success Manager - Moving
“Marla has been absolutely incredible and is everything we could ask for in a partner. We love Yembo and we really love Marla.”

Emily Sullivan

Senior Customer Success Manager - Moving
“Emily provides such a high level of support I rarely receive from other partners.”

Ronald Liu

Customer Success Manager - Insurance

Your onboarding perks

Woman holding a smartphone conducting virtual survey shown on screen.

Personalized, white glove experience

  • Dedicated CSM with an 8-week onboarding plan and weekly check-in calls
  • Weekly "scorecard" report showing progress towards full utilization, with stats per team member to make sure we stay on track
  • Personal 1:1 training session for EVERY single team member

The onboarding process

What You Can Expect

98%
Customer satisfaction on support tickets
1.5 mins
Average response time
What You Can Expect
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The support from Customer Success is always outstanding. They are super helpful, thorough, and knowledgeable!
Patrick Gomez
Head of Virtual Operations, Imlach Group