There was a lot of manual work still in place. During pre-COVID times, Park did a majority of their surveys in-person at the customer sites and then an employee would have to draft up the paperwork. Once COVID hit, Park switched to surveys via FaceTime to ensure they could still have “face-to-face” time with their customers.

However, the limitations of FaceTime made the “virtual” surveying process time-consuming, and the estimates generated were not as accurate as they should be. Park also saw the need for better communication and more transparency into the moving process between them and their customers.

There was a lesson Park learned and kept in mind after relying heavily on virtual surveys during the pandemic. Doing virtual walkthrough surveys would be the smartest, fastest and most profitable option for the future, and Park needed to find the proper technology partner who would do it the right way with no limitations.

It was clear to Park Moving that they needed to find the right technology solution and improve the processes they had in place. Park had looked at various options; however, none of the solutions on the market seemed to really do what they needed - except for one.

Once they discovered and previewed Yembo’s AI survey technology in action, Park knew that Yembo would be the right fit to help tackle their challenges head on and provide better customer experiences. Park saw the unique value in Yembo because its leading, world-class AI survey technology was able to accurately identify different household items through video surveys, connect Park and their customers via video
call to walkthrough everything, and simplify the moving experience. This was something no other company offered.

The factors that led to Park’s decision to move forward with Yembo were attributed to three things: timing, technology and customer service.

From a timing perspective, Park needed to grow without adding extra headcount and wanted to get things up and running. They were ready for the change and getting a solution in place was a top priority. With the help of their customer success manager, the entire team was trained on how to use Yembo’s surveys in
no time, diving into the specifics of how the platform could transform the way they managed different parts of the business.

Using Yembo’s AI technology has helped Park’s team become 3x more effective than before. They are able to generate visual inventories within minutes, calculate the weights and review everything with their customers before finalizing the estimates - all of which can be done virtually. According to Brian Henry, President of Park Moving, “We can send a visual picture inventory to the site that the driver can verify on the walkthrough on their phone”. Proper estimating is no longer a concern because anyone can estimate using Yembo and it enables each team member to become more skilled in the surveying/estimating process.

When it comes to Park’s experience with Yembo’s team, Park credits the team’s responsiveness, eagerness to learn and ability to meet timelines. There were certain things Park was looking for during onboarding and the Yembo team was able to address any questions and concerns that they had. Park knows that if there
is ever any assistance needed, the Yembo team would be ready to assist. Henry says, “I am amazed by their staff and their responsiveness...they are eager to learn and quick to respond”.

No more wasted hours driving from one place to another - the Park team now has the option of conducting surveys in a smarter, more efficient manner with Yembo’s virtual surveying method. Park can always use Yembo’s AI surveys to spend more time booking jobs and get the job done right. They are conducting more surveys each day and following up with their customers effectively.

Sacrificing customer service wasn’t an option, and Park has been continuously elevating the experience for their end customers. All while better enabling their team and streamlining their business operations.

Park Moving has been a big advocate of Yembo since they started using the platform.
They were eager to use Yembo’s technology and ultimately, the decision to use Yembo led to many new accomplishments. After implementing Yembo, some of the results Park experienced were:

• Total surveys conducted per day has gone up by 2.1x
• 90-95% accuracy of surveys and surveys are done within minutes
• Speedy training for new hires, making the traditional salesperson 3x more effective
• Closing rates increased even with higher prices