Ace Relocation Systems, a nearly 40-year old moving company, was using multiple software programs to complete pre-move surveys—and like many in the industry, Ace Relocation’s customers were frustrated. When they started using Yembo Smart Consult and Self Surveys, it immediately impressed customers and freed up hours of extra time for employees.
We talked to Jeannine Domingue, a relocation specialist for Ace Relocation Systems, to see what it’s been like to use Yembo surveys on a daily basis. Here’s what she had to say.
Ace Relocation Systems is a global moving, warehousing, and distribution company. It’s a family-owned business that has been providing professional relocation services for nearly 40 years.
“We do more Smart Consults, but we do the Self-Survey when customers say they are too busy to do a live appointment.”
“Before Yembo, customers had to download an app, and it was frustrating for customers—so was switching to FaceTime calls or in-person visits.”
“With Facetime, I didn’t have a recording of the survey, so I wasn’t able to capture everything. The AI captures everything, whereas on a Facetime call, it’s very time-consuming. Now calls take half the time as before. FaceTime calls that took 45 minutes now take less than 30 minutes. It’s 10 minutes with Yembo versus 30 minutes on Facetime for smaller homes.”
“I thought it was absolutely fabulous. The training has been fabulous, and I had it pretty much down the first time.”
“Customers love using Yembo. There’s nothing to download, and customers love the Visual Inventory! It protects both the customer and our company and shows the customer we care about all the details of their move.”
“Customers love the Visual Inventory. They can see exactly what’s going on. If they add more weight, they can refer back to the inventory. I tell them, ‘If you end up having more items, please get back with me.’ It makes it a much smoother process with customers. Yembo surveys also protect the company and the customer. Customers can’t come back and say, ‘Oh, I’m not moving this.’”
“It’s much faster with Yembo to provide a quote. We can do 4-6 appointments per week. It’s also just as accurate as with FaceTime but done in half the amount of time.”
“The Visual Inventory is remarkable. To me, it shows the customer that we really care and says, ‘Here’s all the information you need.’”
“Yembo is a fabulous technology. Hands down, this is where you want to go. It’s all about saving time. This is the future and the way to save time.”