For years, moving companies relied on traditional methods to assess and estimate moves—usually involving an in-person visit to a customer’s home. But with today’s technology, there’s a more efficient way to get the job done. This is where innovation steps in, and at Yembo, we’re at the forefront of driving this change.
Reimagining the Moving Survey
It all started with a question. My co-founder Zach, a software engineer, asked, "Why do moving companies have to visit someone's home when almost everyone has a smartphone in their pocket?" It seems obvious now, but at the time, the process was unnecessarily time-consuming and expensive. Zach knew this all too well because his wife worked as a moving coordinator and experienced these challenges every day.
This sparked a bigger question—could there be a way to simplify the entire process? And, of course, there was. The solution was AI-powered virtual surveys. These surveys are faster, more accurate, and convenient for everyone involved. No more waiting for in-person visits. No more scheduling hassles. Just a seamless digital experience that can be done from the comfort of your own home.
Saving Time and Money Through Automation
The advantages of virtual surveys go beyond just convenience. By automating the process, moving companies can significantly reduce costs. In the traditional model, moving companies had to factor in travel time, fuel expenses, and labor hours—costs that quickly add up. By switching to virtual surveys, those overheads are minimized, creating a more cost-effective and efficient operation.
Moreover, the precision that AI brings to the table ensures that the estimates are accurate, reducing the risk of costly errors. There’s no need for back-and-forth adjustments or corrections, which means fewer headaches for both the moving company and the customer.
A Seamless, Customer-Centric Experience
Customer experience is crucial in any service-based industry, and moving is no exception. Today’s customers expect speed, ease, and transparency. Virtual surveys offer just that. Customers can record videos of their belongings at their convenience, making the entire process more flexible and less intrusive. They can do this when it works for them, not according to the availability of a moving coordinator.
This level of convenience isn’t just a benefit for customers—it also helps build trust. Customers can see exactly what information is being used to generate their estimates, which enhances transparency and fosters positive relationships.
Why Yembo Was Founded
Yembo was born out of this need for a more efficient way to handle moving surveys. When Zach and I looked at the moving industry, we saw an outdated process that could easily be improved with modern technology. We knew there had to be a better way, and with our backgrounds in AI, we set out to create it.
Our mission was clear: we wanted to simplify moving for everyone. By leveraging the power of AI, we were able to develop a solution that could make the process faster and more accurate and help moving companies scale and improve their bottom line.
Today, Yembo is more than just an AI-powered virtual survey tool. It’s the start of a movement in the moving industry that extends to other sectors as well, including insurance. We’re just getting started, and we’re excited to see how our technology can continue to make life easier for businesses and customers alike.
Looking to the Future
The moving industry is at a crossroads, and the future belongs to those who embrace technology. Virtual surveys are just the beginning. By automating and simplifying the process, companies can offer faster, more accurate service that customers can trust. It’s not just about saving time—it’s about delivering a better experience all around.
At Yembo, we’re proud to be part of this transformation, and we look forward to helping moving companies—and other industries—navigate the future with ease. The digital era is here, and the possibilities are endless.