The leadership team at DeWitt was looking to streamline the quoting process and better serve today's customers. By turning to Yembo, they were able to shorten their time-to-quote which led to increased booking rates.
Joyce Van Lines was unhappy with the inconvenient and inefficient customer experience their old survey options offered. In February of 2019, they brought Yembo to their team. The result? Greater survey accuracy, improved efficiency among salespeople, and, yes, increased customer satisfaction.