Customer Success Manager

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Description

We are building technology that revolutionizes the way people shop for home services – moving, painting, remodeling, and beyond. Using computer vision, we pack the expertise of an on-site estimator into a smartphone. We’re building a world where getting a quote for home services is as easy and interactive as shopping for products online.

We transitioned from a closed beta to a full-fledged product rollout in December 2018 and are scaling our SaaS across the moving and relocation industry. Our customers love us. We’re looking to hire a Customer Success Manager to join our team and work with our rapidly expanding customer base.

The Yembo customer success team is the face of our company, acting as the bridge between where the product is today and where it is headed in the future. The Customer Success Manager (CSM) has dual responsibilities: on-board our customers to help them set up for success and deepen relationships with our existing customers to drive usage of our product. You will be responsible for building and improving all processes related to customer on-boarding, growth and overall success with Yembo.

Key Responsibilities

Required Experience

Preferred Experience

Hours

This is a full-time position requiring 40 hours per week.

Location

We are based out of sunny San Diego.

Travel

This position requires occasional travel to conferences and on-sites at our enterprise customer locations. We anticipate travel approximately 10% of the time on an as-needed basis.

Resources for a Successful Interview

Apply Now

Make sure to include your resume and earliest start date.

Yembo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as Yembo does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.